Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the Automera platform, website (automera.lk), and related services (the "Services"). The Services are provided by AutoMera Technologies (Pvt) Ltd (Sri Lanka) and AutoMera Technologies LLC (USA), together "AutoMera".

By accessing or using the Services, you agree to be bound by these Terms. If you are entering into this agreement on behalf of an organization, you represent that you have authority to bind that organization.

2. Account Registration

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately of any unauthorized use of your account.
• You are responsible for all activities that occur under your account.
• Accounts are for a single organization. Reselling, sharing, or sublicensing access is prohibited without a signed partner agreement.

3. Subscription and Payment

• Plans: Starter (free), Business ($149/month), Enterprise (custom).
• Billing: Subscriptions renew automatically unless cancelled before the renewal date.
• Payment: Processed via our PCI-DSS-compliant payment provider. We do not store card details.
• Taxes: Prices exclude applicable taxes, which you are responsible for.
• Refunds: Monthly subscriptions are non-refundable. Annual subscriptions may be refunded pro-rata within 30 days of purchase on request.
• Price changes: We give at least 30 days' notice before any price increase.

4. Acceptable Use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable law
• Reverse-engineer, decompile, or attempt to extract source code
• Interfere with or disrupt the integrity or performance of the Services
• Attempt to gain unauthorized access to other accounts or systems
• Upload malicious code, viruses, or harmful content
• Use the Services to send spam or unsolicited communications
• Resell, sublicense, or commercially exploit the Services without authorization
• Use bots or scrapers to extract data at scale from our website or platform

5. Your Data

You retain all rights to the data you upload or process through Automera ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely to provide the Services. We handle Customer Data in accordance with our Privacy Policy.

6. Our Intellectual Property

Automera, the Automera logo, and all underlying software, code, designs, documentation, and content are owned by AutoMera Technologies and protected by copyright, trademark, and other laws. These Terms do not grant you any ownership of our intellectual property.

7. Service Level and Availability

We aim to maintain 99.5% uptime (excluding scheduled maintenance). Enterprise customers receive contractual SLAs as detailed in their signed agreement. Scheduled maintenance is announced at least 48 hours in advance where possible.

8. Support

Support is provided via email and in-app ticketing. Response times depend on your plan:

• Starter: Best-effort support, Monday–Friday business hours (Sri Lanka time)
• Business: Priority email support with 24-hour response target
• Enterprise: 24/7 support with dedicated account manager and SLA

9. Confidentiality

Each party agrees to keep the other's confidential information confidential and use it only for the purposes of this agreement. Confidential information excludes anything publicly available, independently developed, or rightfully received from a third party.

10. Termination

• You may cancel your subscription at any time through your account settings.
• We may suspend or terminate your account for material breach of these Terms, non-payment, or illegal activity.
• Upon termination, you may export your Customer Data within 30 days. After that, it will be deleted from production systems in accordance with our data retention policy.

11. Disclaimers

The Services are provided "as is" and "as available." To the maximum extent permitted by law, AutoMera disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, uninterrupted, or that all automation outcomes will match your expectations.

12. Limitation of Liability

To the maximum extent permitted by law, AutoMera shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising out of or related to these Terms. Our total aggregate liability shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) USD 100.

13. Indemnification

You agree to indemnify, defend, and hold harmless AutoMera and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Services in violation of these Terms or applicable law.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Sri Lanka. Any dispute arising out of or relating to these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be resolved exclusively by the courts of Colombo, Sri Lanka. Customers in the USA may also be subject to the laws of the State of Georgia for local matters.

15. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms? Contact us at legal@automera.lk or write to:

• Sri Lanka: AutoMera Technologies (Pvt) Ltd, 42 Lakeview Gardens, Nawala, Sri Lanka
• USA: AutoMera Technologies LLC, 1180 Peachtree Street NE, Suite 2400, Atlanta, GA 30309